1. Booking & Reservation Policy

• All bookings are subject to availability and confirmation by Canaan Travel Hub and the respective service provider.
• A booking will be considered confirmed only after the required payment has been received and confirmation has been issued.
• Customers must provide accurate information, including names, contact details, travel dates and other required details.
• Any error in customer-provided information may result in additional charges or cancellation and will be the customer's responsibility.
• Rates and availability may change until the booking is confirmed.

2. Payment Policy

• Payment must be made according to the payment schedule communicated at the time of booking.
• Certain services may require full payment in advance.
• Bookings may be cancelled or released by the service provider if payment is not received within the specified time.
• Applicable taxes, service charges, convenience fees or other charges will be communicated wherever applicable.
• Customers are responsible for ensuring that payment is successfully completed.

3. Cancellation & Refund Policy

• Cancellation charges depend on the cancellation policy of the respective airline, hotel, resort, transport operator, activity provider or other supplier.
• Some bookings may be partially refundable or completely non-refundable.
• Any refund received from the supplier will be processed to the customer after deduction of applicable cancellation charges, service charges and other non-refundable amounts, where applicable.
• Canaan Travel Hub cannot guarantee a refund where the supplier's terms do not permit one.
• Refund processing time may vary depending on the supplier, bank/payment gateway and transaction method.

4. Rescheduling & Date Changes

• Requests for changes to travel dates, hotel dates, passenger details or other booking information are subject to availability and supplier rules.
• Additional charges, fare differences, penalties or service fees may apply.
• A change request is not considered confirmed until Canaan Travel Hub provides written confirmation.

5. Hotel & Accommodation Policy

• Hotel check-in and check-out times are determined by the respective property.
• Early check-in and late check-out are subject to availability and may involve additional charges.
• Room allocation, special requests, meals, extra beds and other facilities are subject to the hotel's confirmation.
• Hotel-specific rules regarding identification, security deposits, age restrictions, pets, smoking and other matters must be followed by guests.
• Canaan Travel Hub is not responsible for services or facilities that are unavailable due to circumstances controlled by the hotel.

6. Flight & Transportation Policy

• Airline fares, schedules, baggage allowances and other conditions are determined by the respective airline.
• Flight schedules may be changed, delayed or cancelled by the airline.
• Customers must comply with airline check-in, baggage, documentation and boarding requirements.
• Transportation services are subject to the terms and conditions of the respective transport provider.

7. Tour Package Policy

• Package inclusions and exclusions will be clearly communicated before confirmation wherever applicable.
• Sightseeing, activities and transportation are subject to weather conditions, local conditions, operational schedules and supplier availability.
• The itinerary may be modified when reasonably necessary due to circumstances beyond the control of Canaan Travel Hub.
• Additional expenses arising from personal choices or activities not included in the package will be borne by the customer.

8. Travel Documents & Visa

• Customers are responsible for ensuring that they possess valid passports, visas, permits, identification documents and other required travel documents.
• Visa approval is solely at the discretion of the relevant embassy, consulate or immigration authority.
• Canaan Travel Hub does not guarantee visa approval unless expressly stated otherwise in writing.
• Customers should verify document validity and entry requirements before travelling.

9. Customer Responsibility

Customers are responsible for:

• Providing accurate booking and passenger information.
• Maintaining valid travel documents.
• Following airline, hotel, transport operator and destination rules.
• Arriving at airports, hotels and departure points on time.
• Paying any personal expenses or charges not included in the confirmed booking.
• Respecting local laws, customs and regulations.

10. Supplier & Third-Party Services

• Canaan Travel Hub may arrange services through airlines, hotels, resorts, transport operators, activity providers, destination management companies and other third-party suppliers.
• Such services are subject to the respective supplier's terms and conditions. Canaan Travel Hub will make reasonable efforts to assist customers but cannot be held responsible for circumstances directly caused by an independent third-party supplier.

11. Price & Availability Disclaimer

• Prices displayed or quoted by Canaan Travel Hub are subject to availability and may change before booking confirmation.
• Promotional rates may have specific terms, limited availability or validity periods.
• The final payable amount will be the amount communicated at the time of confirmation.

12. Force Majeure

• Canaan Travel Hub shall not be responsible for failure, delay or interruption of services caused by circumstances beyond reasonable control, including natural disasters, severe weather, pandemics, government restrictions, strikes, civil disturbances, technical failures or other unforeseen circumstances.
• Where possible, Canaan Travel Hub will assist customers in communicating with the relevant service provider.

13. Privacy Policy

• Customer information will be collected and used for purposes such as booking, payment processing, customer support, documentation and communication relating to travel services.
• Canaan Travel Hub will take reasonable measures to protect customer information and will share necessary information with relevant service providers only when required to provide the requested travel service or where required by law.

14. Complaints & Customer Support

• Customers are encouraged to contact Canaan Travel Hub as soon as possible if they experience an issue during their booking or travel.
• We will make reasonable efforts to communicate with the relevant supplier and assist in resolving the issue.
• Supplier-specific complaints may also be subject to the supplier's own complaint and resolution procedures.

15. Terms & Conditions

• By making a booking through Canaan Travel Hub, the customer confirms that they have read, understood and agreed to these policies and the applicable terms of the respective service providers.
• Canaan Travel Hub reserves the right to update these policies when necessary. The applicable policy will be the version communicated or published at the time of booking, subject to applicable law.