1. Cancellation Request

• Customers may request cancellation by contacting Canaan Travel Hub through the official communication channels provided at the time of booking.
• Cancellation requests will be considered effective only after they are acknowledged by Canaan Travel Hub.
• The applicable cancellation date and time will be based on the date and time the cancellation request is received and acknowledged.

2. Supplier Cancellation Rules

• Every booking is subject to the cancellation policy of the respective airline, hotel, resort, transport provider, tour operator or other service provider.
• Cancellation charges may vary depending on the booking type, travel date, supplier and time of cancellation.
• Certain bookings may be non-refundable or may have strict cancellation conditions.
• The applicable cancellation charges will be communicated to the customer wherever available before the booking is confirmed.

3. Refund Eligibility

• Refunds will be processed according to the applicable supplier's refund rules and the terms communicated at the time of booking.
• Where a supplier permits a refund, the refundable amount received from the supplier will be processed to the customer after deduction of applicable non-refundable charges, cancellation charges and clearly disclosed service charges, where applicable.
• Where the supplier does not permit a refund, the booking may be non-refundable.

4. Service Charges

• Canaan Travel Hub may charge applicable service or processing fees for cancellations, modifications or refund processing where such charges have been disclosed or agreed upon.
• Any applicable taxes or third-party charges may also be deducted where legally and contractually applicable.

5. Refund Processing Time

• Refund processing time depends on the respective supplier, airline, hotel, payment gateway and banking system.
• Once the refundable amount is received or approved for processing, Canaan Travel Hub will initiate the customer's refund through the applicable payment method.
• Bank or payment gateway processing times may vary.

6. Airline Cancellation & Refund

Airline tickets are subject to the fare rules and cancellation policies of the respective airline.

• Cancellation fees, fare differences and other applicable charges may apply.
• Promotional and discounted fares may be non-refundable or may have special conditions.
• Airline schedule changes, cancellations and delays are subject to the airline's applicable rules.

7. Hotel & Resort Cancellation

Hotel and resort bookings are subject to the property's cancellation and refund policy.

• Some rooms or promotional rates may be non-refundable.
• Cancellation charges may increase closer to the check-in date.
• No-show bookings may be fully non-refundable depending on the property's policy.

8. No-Show

• If a customer does not report for the booked service without cancelling within the applicable cancellation period, the booking may be treated as a No-Show.
• No-show bookings may be non-refundable depending on the supplier's terms.

9. Cancellation Due to Force Majeure

• If a booking is affected by circumstances beyond reasonable control, such as natural disasters, severe weather, government restrictions, strikes, civil disturbances, pandemics or other unforeseen events, the applicable supplier's rules will determine the available refund, credit or alternative arrangements.
• Canaan Travel Hub will make reasonable efforts to assist the customer in communicating with the relevant supplier.

10. Customer-Initiated Changes

If the customer requests a change instead of cancellation, such as changing travel dates, passenger details or accommodation dates, the booking may be subject to:

• Availability
• Fare differences
• Supplier amendment charges
• Cancellation/rebooking charges
• Applicable Canaan Travel Hub service charges
• The change will be confirmed only after the applicable charges are paid and the revised booking is confirmed.

11. Refund Method

• Where possible, refunds will be made through the original payment method used for the booking, subject to payment-provider and supplier procedures.
• Customers may be required to provide necessary information for processing the refund.

12. Supplier Cancellation or Service Failure

• If a supplier cancels a service or fails to provide the booked service, Canaan Travel Hub will assist the customer in communicating with the supplier and obtaining any refund or alternative arrangement available under the supplier's applicable terms.
• Where the service was advertised or agreed upon but is not provided as represented, Canaan Travel Hub will handle the matter in accordance with applicable law and the booking terms.

13. Important Notice

• Canaan Travel Hub does not impose a universal cancellation percentage because cancellation terms can differ significantly between airlines, hotels, resorts, transport providers and tour operators.
• The cancellation and refund terms applicable to the specific booking will be communicated to the customer before confirmation wherever applicable.
• By confirming a booking, the customer acknowledges and accepts the applicable cancellation and refund conditions.